Store Policy
Store Policy - Beeline Honeys
1. General information
This website is owned and operated by Tareq Alnahal Honey & APIARY ACCESSORIES TRADING LLC, a company registered and licensed in the United Arab Emirates - Emirate of Dubai. By using this website, you agree to the terms and conditions of use and sales policies mentioned below.
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2. Products
All our honey products are 100% natural, imported directly from the best certified suppliers in Australia.
Honey is stored and packaged according to the highest safety and quality standards approved by health authorities in the UAE.
Details of each product are accurately displayed, including country of origin, ingredients, weight, and expiration date.
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3. Orders and Payment
You can order through our website www.beelinehoneys.com.
Payment is made electronically through approved payment methods: credit cards (Visa, MasterCard), Apple Pay, and STC Pay wallet.
All transactions are secure and encrypted according to global PCI DSS standards.
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4. Shipping and Delivery
We provide delivery services to all emirates of the country.
Delivery time: 1 to 3 working days within the UAE.
Fixed shipping fee: AED 35.
Shipping is carried out by certified local delivery companies that ensure safe and fast delivery.
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5. Return and Exchange Policy
We do not accept returns or exchanges of food products (honey) to preserve product safety, except in the following cases:
The product arrived damaged or unfit for consumption.
Receiving a different product than ordered.
You must notify us within 24 hours of receiving the request via email: info@beelinehoneys.com or via WhatsApp.
We require a clear photo of the product and its condition before approving a return request.
If approved, the product will be replaced or refunded within 5-7 business days.
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6. Cancellation Policy
Order can be cancelled before shipping only by contacting us.
An order cannot be cancelled after it has been shipped.
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7. Data Privacy
We respect your privacy, and your data is only used to process orders and improve your experience.
We do not share your data with any third party without your consent, except for delivery companies and payment services necessary to fulfill the order.
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8. Intellectual Property
All contents of the website (images, texts, designs, Beeline trademark) are protected by UAE and international intellectual property rights laws and may not be copied or used without prior written permission.
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9. Applicable Law
All transactions and policies on this website are subject to the laws of the United Arab Emirates, and any dispute shall be resolved in the competent courts of Dubai.
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10. Contact us
For inquiries or complaints, please contact us via:
Email: info@beelinehoneys.com
Phone:
+971 502 950 257
Address: Dubai, United Arab Emirates